Evidence Summaries

Uneven Adherence to Professional Guidelines and Potential Ethnic Bias in Service Provision Evidenced in Virtual Reference Service InteractionsHamer, S. (2021). Colour blind: Investigating the racial bias of virtual reference services in English academic libraries. The Journal of Academic Librarianship, 47(5), 102416. https://doi.org/10.1016/j.acalib.2021.102416

  • Scott Goldstein

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