Résumés
Abstract
The academic library milieu is replete with verbal interactions that occur between library staff and patrons, as well as within the library staff cohort. Such communication impacts the quality and results of library support provided to students, faculty and community. It also affects workplace health and productivity. Consequently, among academic library staff, knowledge and awareness of effective language use is a crucial component of professional practice. This scoping review examines and analyzes the published literature for beneficial and detrimental verbatim exemplars of communication in the context of academic libraries. While the review found significant literature addressing categories of interpersonal communication in the academic library, few studies provide verbal exemplars. Given that such exemplars play an important role in understanding language categories, and in augmenting effective language use, this gap in the literature warrants further attention.
Keywords:
- academic libraries,
- language use,
- language-use exemplars,
- language-use categories,
- racism
Résumé
Le milieu des bibliothèques universitaires regorge d'interactions verbales qui se produisent entre le personnel de la bibliothèque et les usagers, ainsi qu'au sein de la cohorte du personnel de la bibliothèque. Une telle communication a une incidence sur la qualité et les résultats du soutien de la bibliothèque fourni aux étudiant.e.s, aux professeur.e.s et à la communauté. Cela affecte également la santé et la productivité au travail. Par conséquent, parmi le personnel des bibliothèques universitaires, la connaissance et la sensibilisation à l'utilisation efficace de la langue constituent un élément crucial de la pratique professionnelle. Cette revue exploratoire étudie et analyse la littérature publiée pour trouver des exemples textuels de communication bénéfiques et préjudiciables dans le contexte des bibliothèques universitaires. Bien que la revue ait trouvé une littérature importante traitant des catégories de communication interpersonnelle dans les bibliothèques universitaires, peu d'études fournissent des exemples verbaux. Étant donné que de tels exemples jouent un rôle important dans la compréhension des catégories linguistiques et dans l'augmentation de l'utilisation efficace de la langue, cette lacune dans la littérature mérite une attention accrue.
Mots-clés :
- bibliothèques universitaires,
- catégories d'utilisation de la langue,
- exemples d'utilisation de la langue,
- racisme,
- utilisation de la langue
Parties annexes
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