Abstracts
Abstract
This paper presents results gathered from a project implemented by an interdisciplinary project team between 2007 and 2009, which focused on interpreting in social service and welfare institutions (Community Interpreting und Kommunikationsqualität im Sozial- und Gesundheitswesen[Community Interpreting and Communication Quality in Social Service and Healthcare Institutions]). One of the aspects investigated by the project was the interpreting practice at two Austrian municipal social service and welfare institutions via in-depth interviews and recordings of authentic interpreter-mediated encounters. After a brief overview of the history of gatekeeping theory and the application of the gatekeeping concept in Translation and Interpreting Studies, some of the project results are analysed using one specific model of gatekeeping theory proposed by Shoemaker and Vos in 2009. Taking a leaf from this work, the analysis is based on five different levels, namely the individual level, communication routines, the organisation level, the social institutional level, and the social system level. The analysis investigates “gates” present in the communication routines at the two institutions and which may prevent non-German speaking clients from full access and understanding, as well as the role of interpreters as “gatekeepers.”
Keywords:
- community interpreting,
- social service settings,
- gatekeeping,
- interpreter role,
- discourse analysis
Résumé
Le présent article fait état de résultats obtenus dans le cadre d’un projet consacré à l’interprétation dans les services sociaux et les structures d’aide sociale (Community Interpreting und Kommunikationsqualität im Sozial- und Gesundheitswesen[Interprétation communautaire et qualité de la communication dans les services sociaux et les établissements de santé]), mis en oeuvre par une équipe interdisciplinaire, de 2007 à 2009. La pratique de l’interprétation auprès de deux structures de services sociaux et d’aide sociale municipales autrichiennes a été étudiée à partir d’entretiens approfondis et d’enregistrements de rencontres au cours desquelles l’interprète jouait un rôle authentique de médiateur. Après un aperçu de l’histoire de la théorie du contrôle d’accès et de l’application du concept aux recherches sur la traduction et l’interprétation, les résultats sont analysés à l’aide d’un modèle spécifique de contrôle d’accès proposé par Shoemaker et Vos en 2009. À la suite de ces auteurs, nous avons procédé à une analyse faisant appel à cinq niveaux distincts (la personne, les habitudes de communication, les organisations, les institutions sociales, le système social). Nous avons examiné les contrôles d’accès qui sont présents dans les habitudes de communication au sein de deux institutions et qui peuvent empêcher une compréhension ou un accès complets aux usagers non germanophones, ainsi que le rôle des interprètes en tant que contrôleurs d’accès.
Mots-clés :
- interprétation communautaire,
- organisation des services sociaux,
- contrôle d’accès,
- rôle de l’interprète,
- analyse du discours
Appendices
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