Abstracts
Abstract
In this case study, the research team (RT) explores user experience design in relation to digital practices adopted by governments. The goal of this first phase was to identify research opportunities. To do so, the RT adopted a practice-centered participatory research approach (Holkup, 2004). The RT began a partnership with a municipal government (City of Edmonton). Regular meetings were held with the partner organization to discuss—among other things—the organization’s structure, current and future projects, the digital editorial strategies implemented by the organization, and the organization's issues and constraints when designing digital services. This allowed the teams to identify not only interesting research questions but also potential teaching collaborations related to work-integrated learning. In this paper, the practice-based participatory research approach is explained, the timeline and the outcome of the partnership are presented, and the lessons learned through that process are shared.
Keywords:
- User experience design,
- practice-led research,
- design education,
- digital transformation,
- human-centered design
Résumé
Dans cette étude de cas, l’équipe de recherche (ER) explore le design d’expérience utilisateur en relation avec les pratiques de communication numérique adoptées par les gouvernements. L’objectif de cette première phase était d’identifier opportunités de recherche. Pour ce faire, l’ER a adopté une approche de recherche participative dirigée par la pratique (Holkup, 2004). L’ER est entrée en partenariat avec une ville canadienne (Edmonton). Des rencontres régulières ont été organisées avec l’organisme partenaire pour discuter, entre autres, de sa structure, de ses projets actuels et futurs, des stratégies éditoriales numériques mises en œuvre, ainsi que des enjeux et contraintes rencontrés lors de la conception de services numériques. Cela a permis aux équipes d’identifier non seulement des questions de recherche intéressantes, mais aussi des collaborations pédagogiques liées à l’apprentissage intégré au travail. Dans cet article, nous expliquons l’approche de recherche participative dirigée par la pratique, présentons le calendrier et les résultats du partenariat, et partageons les leçons tirées de cette démarche.
Mots-clés :
- Design d’expérience utilisateur,
- recherche dirigée par la pratique,
- enseignement du design,
- transformation numérique,
- design centrée sur l’humain
Appendices
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